Introduction

Vashon Solicitation Services’ mission is to provide 24 hour call center services for clients. Our clients have the best chance to communicate with their customers. We offer B2B as well as B2C services. These include both inbound or outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

VSS can provide professional service for any client’s customer relations needs, including taking orders, quantifying sales leads and responding to ad inquires, market research or general information requests.

The Company

VSS will register in Delaware as a limited partnership for tax purposes. Its founder, Mr. Martin Gibbs, is a former head of Telemarketing at Medfone, Inc., and has brought together a group of highly-respected telemarketing, customer relations specialists, who have a combined total of 35 years experience in this sector.

The company is currently only investing with a few private investors. It does not intend to go public. The company is headquartered in Gig Harbour, Washington. These facilities include conference rooms, offices, and a telephone center. In June of the year, services will be offered by the company.

The Services

Vashon offers a wide range of call center service including both inbound and outbound calls. We offer bilingual services in english and spanish. These are the most frequent needs we can satisfy:

• Generate sales leads
• Fix appointments
• Market research
• Surveys (including analysis of statistical data and political surveys).
• First level help desk
• Information about databases or mailing lists
• Business development
• Point-of-sale product promotion
• Invitations to seminars and conferences

VSS isn’t a telemarketing firm and does not create marketing campaigns on behalf of our clients. It has been proven that companies often want to develop their own marketing campaigns because they already have marketing personnel with extensive industry contacts and experience.

The Market

Telemarketing is an industry that is growing with companies experiencing between 6.5% to 8% annual growth. Businesses are becoming more aware that they need market information and want to decrease customer turnover rates in a difficult economy. This industry has seen a significant shift in the way clients prefer to outsource their telemarketing functions to clients rather than developing this infrastructure internally. This makes for an excellent opportunity for VSS. VSS doesn’t expect this high growth rate in the future, but long-term analyses of growth rates in this sector show a cyclical pattern.

VSS plans to enter two market segments. The first is the medical services sector. They have a high demand for constant contact with patients. We will also be working as a first level help desk for a number of small high-tech companies, and be taking on short-term projects such as surveys from small clients.

Financial Considerations

Start-up assets required are shown in the tables accompanying the Start-up Summary topic. This includes expenses as well as the cash needed for operations to reach a satisfactory level of revenue. Most of the company’s liabilities will come from outside private investors and management investment, however, we have obtained current borrowing from Bank of America Commercial Investments, the principal to be paid off in two years. A long-term loan through Charter Bank of Tillamook will be paid off in ten years. A line of credit is also available from Viking Bank, which we can access if necessary.

The company anticipates that it will be profitable by year two. It does not expect any serious cash flow problems. We conservatively believe that during the first three years that about three ongoing contracts per month will guarantee a break-even point.

1.1 Keys to Success

Vashon’s keys to long-term survivability and profitability are:

• Establish long-term contracts that require monitoring or on-call service.
• To maintain a close relationship with clients and to establish a long-lasting, productive relationship with them in order to generate repeat business.

1.2 Mission

VSS has the mission to provide top-quality call center services 24/24 that give our clients the best chance of communicating with customers. We offer both B2B and C2C services, including both outbound and inbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service your needs.

1.3 Objectives

Vashon Solicitation Service LLC (VSS), has three-year goals

• By year two, break-even is achieved.
• At least four clients are required to sign long-term contract.
• For long-term relationships with clients, and to encourage word-of mouth marketing, you must ensure that your customer satisfaction rate is at least 95%